This Privacy Policy describes how This is Great Limited (“iFeq Design“, “we”, “us”, or “our”) collects, uses, and protects your personal information when you use our Service. This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Your Privacy Matters
We are committed to protecting your privacy and ensuring transparency about how we process your personal data. This policy tells you about your privacy rights and how the law protects you.
Information We Collect
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:
- Email address
- First name and last name
- Phone number
- Company name and role
- Billing and payment information
Usage Data
Usage Data is collected automatically when using the Service. This may include information such as your device’s IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.
AI Agent Data
When you use our AI agent services, we collect and process conversation data, customer interaction logs, and performance metrics to improve our services and provide analytics.
How We Use Your Information
We use the collected data for various purposes:
- To provide and maintain our Service
- To process transactions and manage subscriptions through Revolut payment processing
- To provide customer support
- To improve and personalize our AI agent services
- To send administrative information and updates
- To monitor usage and prevent fraud
- To comply with legal obligations
- To analyze website traffic and user behavior (with your consent for analytics cookies)
Data Sharing and Disclosure
We may share your personal information in the following situations:
- With Service Providers: To facilitate our Service, provide service on our behalf, or assist us in analyzing how our Service is used.
- For Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.
- With Affiliates: We may share information with our affiliates and subsidiaries.
- For Legal Requirements: To comply with legal obligations, protect rights, or respond to lawful requests.
Data Security
The security of your personal data is important to us. We use commercially acceptable means to protect your personal data, but remember that no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Your Privacy Rights (GDPR)
Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights regarding your personal data:
- Right to Access – You have the right to request copies of your personal data.
- Right to Rectification – You can request corrections or updates to inaccurate data.
- Right to Erasure (Right to be Forgotten) – You can request deletion of your personal data under certain conditions.
- Right to Restrict Processing – You can ask us to limit processing of your data.
- Right to Object – You can object to processing, including direct marketing.
- Right to Data Portability – You can request transfer of your data to another organization or directly to you.
- Right to Withdraw Consent – Where processing is based on consent, you can withdraw it anytime.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: You have given clear consent for specific purposes (e.g., analytics cookies).
- Contract: Processing is necessary to perform a contract with you (e.g., providing our AI agent services).
- Legal Obligation: Processing is necessary to comply with the law.
- Legitimate Interests: Processing is necessary for legitimate business interests (e.g., fraud prevention, service improvement).
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from.
Types of Cookies We Use:
- Necessary Cookies: Essential for core functionality.
- Analytics Cookies: Help us understand user interaction (e.g., Google Analytics).
- Marketing Cookies: Used for personalized advertising.
You can manage your cookie preferences anytime via our cookie banner or browser settings. For more details, see our Cookie Policy.
Analytics and Tracking
We use Google Analytics to collect information about how visitors use our website. This helps us improve our services and user experience. Analytics data is collected only with your consent via our cookie banner.
Third-Party Services
Our Service may contain links to third-party websites or services not owned or controlled by us. We are not responsible for their privacy policies or practices.
Children’s Privacy
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
This is Great Limited
84 Wellesley Road, W43AL London, United Kingdom
Company Number: 10862451
Email: [email protected]
Website: https://ifeq.design
